Revision date: March 28, 2022
All services provided by IIDBEST ("IIDBEST") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless IIDBEST from any claims resulting from the use of service which damages the subscriber or any other party.
IIDBEST is not responsible for any damages your business may suffer. IIDBEST makes no warranties of any kind, expressed or implied. IIDBEST is not responsible for any loss of data or damages due to service interruptions.
Prohibited are sites that promote any illegal activity or present content that may be damaging to IIDBEST' servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
CPU/Resource Intensive Programs
Denial of Service Attacks
Spamming / Email Marketing
Hacking / Cracking
Transmissiong or storage of any data or material that is in violation or regulation of any law is prohibited. This includes but not limited to: copywritten material, trademarks, or any other illegal content including: MP3s, Movies, Pirated Software, and Hacker Programs.
Warez, image/file dumps, mirrors
Sale of controlled substances
TOR exit nodes (Relays and Bridges are acceptable)
Virtual currency / cryptocurrency (*coin) mining
IP Scanning, bruteforce programs and spam scripts
All account plans come with a predetermined amount of traffic allowance. Services may be suspended upon going over the services alloted bandwidth. Additional bandwidth may be purchased at anytime.
Fair Use Policy (FUP Plans)
Fair use bandwidth plans (shared unmetered plans) are intended for common web hosting usage. These ports follow what is considered a 'fair use' distribution and are different than dedicated unmetered port (DUP) bandwidth plans. Expected usage on dedicated servers, hybrid servers or colocation service is 30% of the port capacity. Expected usage on VPS services is 10% of port capacity. Applications that may find themselves in violation of 'fair use' include, but are not limited to: high traffic CDN, unrestrained torrenting, videos streaming, and file sharing. Many customers find themselves able to easily manage traffic within the fair use boundaries. Sustained usage may result in port rate limiting or traffic shaping at IIDBEST's sole discretion until a fixed bandwidth or dedicated port option is arranged.
Account Transfer / Push Policy:
IIDBEST charges a $5.00 one-time administrative fee for each service requested to be transferred to another party. The fee must be paid prior to the transfer being complete. Additionally the service must be up to date with no outstanding / current created invoice.
IIDBEST at its sole discretion reserves the right to deny any transfer request.
Any attempt to undermine or cause harm to a server or customer of IIDBEST is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Server Abuse Fee
IIDBEST has a zero tolerance for abuse. As such any abuse complaint received will be charged a fee of $30 USD/IP/Incident.
Colocation Inbound Shipments
IIDBEST allows customers to drop off colocation equipment at the requested facility. Additionally, we accept packages from all major carriers including FedEX, UPS, and DHL. USPS shipments are not recommended as they tend to be delayed. All shipping inbound and outbound are the responsibility of the customer.
Colocation Data Center Access
IIDBEST does not provide unescorted data center access to shared colocation customers. Shared colocation customers include any colocation space less than a full rack for example: 1U, 2U, ¼ rack and ½ rack customers. Escorted access can be scheduled however will be billed at $125/hr. Full rack customers may request data center access.
Colocation Initial Setup
IIDBEST offers an initial free rack and stack on colocation in our flagship locations which are Los Angeles and New Jersey locations. Free rack and stack include setting rails and wiring servers via ethernet and power cables. Customers with multiple U (1/4 cabinet, ½ cabinet or full cabinet) should have all their equipment arrive prior to racking. To qualify for the free rack and stack all equipment must be racked at the same time. Additional racking outside of initial rack and stack will be subject to remote hands fees at $125/hr billed in 15-minute increments. IIDBEST charges a small setup fee of $125 for 1U and 2U colocation services and 1 x MRC setup fee on 1/4, 1/2 rack and full rack colocation services in all edge/satellite sites ie: Atlanta, Denver, Dallas, Jacksonville, and Las Vegas.
We provide network information prior to shipping the server and advise customers to configure their network settings (IPMI ect) prior to shipping the server. If you require the network to be setup there will be a $31.25/server fee applied.
Colocation Removal of Equipment
IIDBEST requires a 30-day written notice on all colocation services that are outside of a contract. Prior to removal of equipment all invoices must be clear. Additionally, IIDBEST charges a deracking and boxing fee of $125. Customers must supply shipping and boxes for outbound shipments.Unclaimed equipment after cancelling for any reason will become property of IIDBEST if abandoned for 30 days.
Colocation Remote Hands:
IIDBEST offers remote hands services in all our locations. Remote hands are provided for a fee and may be purchased on an as needed basis. Remote hands will be charged at $150/hr with a 30-minute minimum then billed in 15-minute increments after the initial 30-minutes in our flagship locations which are Los Angeles and New Jersey. Remote hands in our edge/satellite locations will be billed at $125/hr with a one hour minimum then billed in 15 minute increments after the initial hour. Remote hands requests include but are not limited to: power cycles, general button pushing, screen readouts, KVMoIP, HDD swap, RAM reseating, troubleshooting, PSU swaps, and CPU swaps.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of IIDBEST must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
Accounts will not be activated until the first months payment is received and the account is verified. Users will receive invoices via email at least one week prior to the service due date. Invoices must be paid on or by the date of the invoice. Failure to pay the invoice on time will result in account suspension. Accounts that are past due are subject to termination. If an account is terminated all data will be terminated and will not be recoverable. IIDBEST is not responsible for any data loss due to non-payment.
All affiliate payments are made either on the 1st or the 15th of each month. Payouts will be subject to manual review.
Credit Card Policy
Additional verification for orders paid via credit card may be required. Verification includes a copy of the photo ID and credit card used at the time of purchase. If the account is not verified we reserve the right to cancel the order. All credit card payments are billed automatically on the service due date.
Payments are considered past due 1 day after the due date. Accounts that become past due are subject to a 15% late fee that will be applied to the service invoice. The late fee must be paid prior to the service being reactivated.
By the Account Activation Date of each month, IIDBEST shall either:
(1) debit the client's credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to IIDBEST by no later than the specified payment due date. IIDBEST shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Money back guarantee & refund policy
We do not generally refund cancelled contracts. For example, if your contract is quarterly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit.
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability
IIDBEST shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from IIDBEST's servers going off-line or being unavailable for any reason whatsoever. Furthermore, IIDBEST shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of IIDBEST ' servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
IIDBEST cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by IIDBEST are resold. Thus, certain equipment, routing, software and programming used by IIDBEST are not directly owned or written by IIDBEST. Moreover, IIDBEST holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as IIDBEST sees fit.
By activating your account with IIDBEST, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
IIDBEST guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
IIDBEST reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.